• Frequently Asked Questions •

What are your business hours?


ACESS is open Monday through Friday from 8:30am to 4:30pm. We are closed on weekends and during lunch (12-1pm every day). *Due to COVID-19 our hours have changed. Please see the section above labeled "Changes due to COVID-19".




Where is ACESS located?


Our address is 25 Third Street, Akwesasne, Quebec H0M1A0. From Route 37, follow St. Regis Road all the way down to Third Street (it will be on your left). Once you're on Third Street, about a quarter mile down the road, our offices will be on your right. The Administration building is located in the back of our parking lot (picture shown on the right). Our Employment and Training Center is to the left of the admin building.




What services do you provide for Employers?


ACESS seeks to create mutually beneficial partnerships with employers, matching your hiring/recruitment needs with our job-ready clientele. Our most popular, is our sponsored subsidized wage programs. Want more information? Check out our Employers tab or contact our office to speak with an ACESS team member, call 613-575-2626. We'd be happy to help you! If you are looking for employer applications, click here.




What are Employer Eligibility Requirements?


Eligibility Requirements are what we require from YOU (the employer) in order for us to help you and have access to our programs. You can find the Employer Eligibility Requirements here: https://www.acessjobs.ca/programs-services If you are looking for employer applications, click here.




Do you provide funding to post-secondary students?


Funding is available to clients who apply and have not used up their 208 weeks of funding. Funding is on a case by case basis. You must complete the Akwesasne Career & Employment Support Services application and go through the process. For the Akwesasne Career & Employment Support Services Application, click here. Fill out in full and return to our office or email it in to info@acessjobs.ca. More contact info can be found by clicking our Contact Us tab at the top of this page. For more information, you can reach out to our Youth Coordinator, Nathan Sunday, by email. Visit our staff directory.




How long does it take to process my application?


The process can take up to 30 days. This gives us enough time to process applications as they are submitted, verify eligibility and outside funding sources, conduct assessments, and discuss with our team before approvals are made.




When can I expect to receive my check?


If you have been approved for funding all checks are required to be mailed. If you have not received your check in the mail, please contact our office for more information, 613-575-2626.




Do you provide any funding while working towards your high school diploma?


As of April 1, 2016, we discontinued funding clients to get their high school diploma.




What are the steps to apply for a summer job? (reserved for ages 14-29)


First, stop by our office for a Summer Employment Experience Development (SEED) application. Second, fill out the application in full, make sure everything is correct and legible. Third, hand everything back in to our offices by the deadline. **This is very important! All applications handed in after the deadline will be considered late and marked as such. Your application will be looked at after everyone else who got there application in on time.** It takes a couple weeks to process all the applications we receive. We will notify you if you have been approved. You may also stay in touch with us by email, info@acessjobs.ca or phone 613-575-2626, to check on your application process.




Do you help fund for work attire? (i.e. safety clothing)


Yes, one time only! You need a letter from your employer stating that you have been hired and that the safety clothing is required to do your job.




When is there a Service Canada Representative at your office?


There is a Canada Service Representative in our Administration building every fourth Tuesday of the month. Walk-ins only. The representative will be here from 9:30am-3:30pm with a break from noon to 1pm for lunch hour. The representative will not see anyone during the lunch hour. Please plan accordingly. **There is also a Service Canada Representative at the Cornwall Island Administration building (CIA #3) every second Tuesday of the month. The same hours apply. **DUE TO COVID-19, THE SERVICE CANADA REPRESENTATIVE IS NO LONGER VISITING OUR ACESS OFFICE. TO CONTACT A SERVICE CANADA REPRESENTATIVE DURING COVID, SEE THE FOLLOWING INFORMATION: OPTION #1: Access Service Canada' many services online at: Canada.ca/service-canada-home OPTION #2: If you require assistance acessing services, please complete an online request at: Canada.ca/service-canada-e-service OPTION #3: If you do not have access to the internet and require assistance accessing services, CALL 1-877-355-2657. OPTION #4: The Akwesasne Career & Employment Support Services (ACESS) in conjunction with Mohawk Council of Akwesasne are pleased to announce that the Service Canada liaison Mr. Marc McMillan will be available for Service Canada Program inquiries directly via email or phone starting April 1, 2021.

Marc has been the liaison between the Akwesasne Community and Service Canada for the past 14 years. He has been coming to ACESS and CIA #3 once a month but due to the COVID-19 pandemic, he is not able to come to the community.

To increase the availability of assistance for Service Canada Program inquiries such as:

  • Old Age Security (OAS) Pension
  • Canada Pension
  • Social Insurance Number (SIN Card)
  • Employment Insurance
Marc can be reached via email at marc.mcmillan@servicecanada.gc.ca or via phone at 343-585-2268.

For more information or questions, please phone Rosemary at 613-575-2250x2160 or Dan at 613-575-2626.




What service does the Service Canada Representative help me with?


The Service Canada Representative will help you with any questions you may have about:

  • Old Age Security (OAS) Pension
  • Canada Pension
  • Social Insurance Number (SIN Card)
  • Employment Insurance
**Please remember that if you are coming in for a SIN card, you will need your original Birth Certificate, and (MCA) Status Card on hand. For any other inquiries please bring all correspondence you received from Service Canada with you.




*Changes due to COVID-19


The Akwesasne Career & Employment Support Services (ACESS) is committed to remaining open for all of your employment support & training needs. NEW HOURS We have reduced our office hours for the safety of our staff and community in Akwesasne. Our new office hours are Monday through Friday 9:00am - 3:00pm. *We are closed from noon to 1:00pm for lunch hour. We continue to work remotely when out of office. CONTACTING ACESS The best way to contact us is by phone 613-575-2626 or email, info@acessjobs.ca. * Note: Make sure ACESS is spelt with one "C" to ensure we receive your email. If you would like to speak directly with a staff member, the best way to contact them is by email. A staff directory can be found by clicking the "Contact Us" button at the top of this page. For any other inquiries, please give us a call or send us an email. We will get back to you as soon as we can.




*Service Canada Representative Hours During COVID-19


**DUE TO COVID-19, THE SERVICE CANADA REPRESENTATIVE IS NO LONGER VISITING OUR ACESS OFFICE. TO CONTACT A SERVICE CANADA REPRESENTATIVE DURING COVID, SEE THE FOLLOWING INFORMATION: OPTION #1: Access Service Canada' many services online at: Canada.ca/service-canada-home OPTION #2: If you require assistance acessing services, please complete an online request at: Canada.ca/service-canada-e-service OPTION #3: If you do not have access to the internet and require assistance accessing services, CALL 1-877-355-2657. OPTION #4: The Akwesasne Career & Employment Support Services (ACESS) in conjunction with Mohawk Council of Akwesasne are pleased to announce that the Service Canada liaison Mr. Marc McMillan will be available for Service Canada Program inquiries directly via email or phone starting April 1, 2021.

Marc has been the liaison between the Akwesasne Community and Service Canada for the past 14 years. He has been coming to ACESS and CIA #3 once a month but due to the COVID-19 pandemic, he is not able to come to the community.

To increase the availability of assistance for Service Canada Program inquiries such as:

  • Old Age Security (OAS) Pension
  • Canada Pension
  • Social Insurance Number (SIN Card)
  • Employment Insurance
Marc can be reached via email at marc.mcmillan@servicecanada.gc.ca or via phone at 343-585-2268.

For more information or questions, please phone Rosemary at 613-575-2250x2160 or Dan at 613-575-2626.





Feel free to contact us with any other questions